Terms of Service

NEXUS offers tiered Subscription plans. Each plan includes a defined allotment of monthly call Minutes. Plan details, including pricing and Minute allotments, are published at nexusai.com/pricing and may be updated from time to time.

The Service is billed by total Minutes used per billing cycle, not by call count. Approximate "call counts" displayed on pricing pages are based on an industry-standard average call length of three (3) minutes and are provided for illustrative purposes only. Actual call durations vary, and Customer is billed for actual Minutes consumed.

Subscriptions are billed monthly in advance on the date of initial activation and on the same date each subsequent month, or annually if an annual plan is selected. All fees are non-refundable except as expressly set forth in Section 6.

Customer authorizes NEXUS (or its third-party payment processor) to charge the payment method on file for all applicable fees, including Subscription fees and approved overage charges.

All fees are exclusive of applicable taxes, levies, and duties (including VAT, GST, and sales tax). Customer is responsible for paying all such taxes associated with their use of the Service.

NEXUS reserves the right to modify pricing at any time. Price changes will not affect Customer's current billing cycle but will apply to subsequent renewals upon thirty (30) days' written notice.

If Customer's usage approaches the Minute allotment of their Subscription plan in any given billing cycle, NEXUS will provide notification via email when usage reaches eighty percent (80%) and one hundred percent (100%) of the Minute allotment.

No overage charges will be applied without Customer's prior approval.

Once Customer's Minute allotment is exhausted, the Service may pause new call processing until Customer either: (a) approves overage billing at the per-minute rate associated with their Subscription tier, or (b) upgrades to a higher Subscription tier.

Overage rates are published on the pricing page and vary by plan. NEXUS reserves the right to adjust overage rates with thirty (30) days' notice.

Customer is solely responsible for monitoring their usage and approving or declining overage charges. NEXUS is not liable for missed calls or service interruptions resulting from Customer's failure to approve overage charges or upgrade their plan in a timely manner.

Customer may cancel their Subscription at any time through their account dashboard or by contacting support. Cancellation takes effect at the end of the current billing cycle. Customer retains access to the Service until that date.

Subscription fees are non-refundable. NEXUS does not provide partial or pro-rated refunds for unused Minutes, partial months, or unused features.

NEXUS may, at its sole discretion, issue refunds in the following limited circumstances: (a) Service unavailability exceeding the SLA threshold defined in Section 7; (b) Duplicate or erroneous billing caused by NEXUS or its payment processor; (c) Cancellation within seven (7) days of initial signup, where the Customer has used less than ten percent (10%) of their Minute allotment.

If NEXUS terminates Customer's account for breach of these Terms, no refund will be issued. If NEXUS terminates the Customer for reasons other than breach (e.g., discontinuation of the Service), Customer will receive a pro-rated refund for the unused portion of their current billing cycle.

NEXUS targets a monthly uptime of ninety-nine percent (99.0%) for the core call-handling functionality of the Service, calculated on a calendar-month basis and excluding Scheduled Maintenance and Force Majeure events.

NEXUS may perform scheduled maintenance with at least forty-eight (48) hours' advance notice. Scheduled Maintenance windows are excluded from uptime calculations.

If monthly uptime falls below 99.0%, Customer may request a service credit equal to ten percent (10%) of the monthly Subscription fee. Service credits must be requested in writing within thirty (30) days of the affected month and will be applied to Customer's next billing cycle. Service credits are Customer's sole and exclusive remedy for service unavailability.

The SLA does not apply to: (a) Issues caused by Customer's equipment, network, or third-party services; (b) Issues caused by integrations with third-party platforms; (c) Force Majeure events as defined in Section 17; (d) Beta features or features explicitly labeled as experimental.

You agree not to use the Service: (a) For any unlawful, fraudulent, or harmful purpose; (b) To violate any applicable local, state, federal, or international law, including but not limited to the U.S. Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, the EU General Data Protection Regulation (GDPR), and any analogous laws in jurisdictions where Customer or its callers are located; (c) To make calls to emergency services lines or any number for which the called party is charged; (d) To send or facilitate spam, unsolicited commercial communications, or unauthorized telemarketing; (e) To harass, threaten, defame, abuse, or otherwise harm any individual or entity; (f) To distribute viruses, malware, or any code intended to disrupt or compromise systems; (g) To circumvent, disable, or otherwise interfere with security or authentication features of the Service; (h) To collect, harvest, or process personal information of third parties without proper legal basis or consent; (i) To resell, sublicense, or redistribute the Service without NEXUS's prior written consent.

Customer must transmit accurate Caller ID information on all outbound calls and may not block, mask, spoof, or misrepresent caller identity.

Where the Service is used for outbound calling or messaging, Customer represents and warrants that all recipients have provided prior express consent or that an established business relationship exists, as required by applicable law. Upon request, Customer agrees to provide evidence of such consent.

The Service may record calls for quality, training, and Service-improvement purposes. Call recording laws vary significantly by jurisdiction. Most U.S. states and most countries require only one-party consent, meaning a single party to the call may consent to recording. Certain U.S. states and other jurisdictions, however, require all-party consent.

Customer is solely responsible for understanding and complying with the recording-consent laws applicable to themselves and their callers, including obtaining proper consent disclosures at the start of each call where required.

By using the Service, Customer agrees to enable any consent disclosure features (such as greeting messages) made available by NEXUS where required by applicable law. NEXUS provides tools to support consent disclosures but makes no representation or warranty that recordings created through the Service will comply with any specific recording-consent law. Customer indemnifies NEXUS against any claims, damages, or liabilities arising from non-compliant recording practices.

NEXUS reserves the right to investigate suspected violations, suspend or limit Service access, throttle call volume, or terminate Customer's account for breaches of this Section 8.

"Customer Data" includes call recordings, transcripts, contact information, business configurations, and any other information provided to or generated by Customer through the Service.

Customer retains ownership of all Customer Data. Customer grants NEXUS a worldwide, non-exclusive, royalty-free license to host, process, transmit, store, and use Customer Data solely as necessary to provide, maintain, and improve the Service.

NEXUS processes Customer Data in accordance with its Privacy Policy and applicable data protection laws, including the EU General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), where applicable.

NEXUS may engage third-party sub-processors to deliver the Service. A current list of sub-processor categories is set forth in our Privacy Policy.

NEXUS implements reasonable administrative, technical, and physical safeguards to protect Customer Data against unauthorized access, disclosure, alteration, or destruction. No system is fully secure, however, and NEXUS does not guarantee absolute security.

NEXUS retains Customer Data for the duration of the Subscription and for a reasonable period thereafter for legal, audit, and operational purposes. Customer may request export or deletion of Customer Data by contacting support.

In the event of a confirmed data breach affecting Customer Data, NEXUS will notify Customer without undue delay and in accordance with applicable law.

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States of America, without regard to its conflict of laws principles.

Any dispute arising out of or related to these Terms shall be resolved exclusively in the state or federal courts located in Wilmington, Delaware, and the parties consent to the personal jurisdiction of such courts.

Before initiating formal proceedings, the parties agree to attempt in good faith to resolve any dispute through informal negotiation for a period of thirty (30) days.

To the extent permitted by law, You agree that any disputes will be resolved on an individual basis, and You waive the right to participate in any class, collective, or representative action.